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eStatements FAQs

 

What is an eStatement?

Will I continue to receive my statement in the mail if I sign up for eStatements?

Once I sign up for eStatements, may I change my mind and go back to receiving my Statements by mail?

How do I sign up for eStatements?

How secure are eStatements?

After I sign up, when can I expect to receive my first eStatement?

How will I know my statement is available to view?

What accounts are currently available to receive eStatements?

What else will I need to do to receive my eStatement?

Is there a fee to receive my eStatement online?


Will my eStatement look the same as my printed Statement I am currently receiving?

Can I have my eStatement notification sent to more than one e-mail address?

Is there special software required to view my eStatement?

How long will my statement be available to view online?

How do I save a copy of my statement on my computer?

How do I print a copy of my eStatement?

Can I get a printed copy of past statements? Will a fee apply?

What do I do if I do not receive my notification or if my statement isn’t available to view through Internet Banking?

Who do I call if I have questions about my eStatement?

 

Q. What is an eStatement?


A. When you enroll for eStatements, you will begin receiving your monthly account statement online through Internet Banking. Each month, when your statement cycles, you will receive an e-mail notification saying that your eStatement is available for viewing. You will then follow the directions in the e-mail, and view your statement online.

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Q. Will I continue to receive my statement in the mail if I sign up for eStatements?


A. No you will not receive your statement in the mail.

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Q. Once I sign up for eStatements, may I change my mind and go back to receiving my Statements by mail?


A. Yes. If you elect to discontinue the mailing of your statements and decide you would like them to start being mailed to you again, you must submit either a written notification or an email to Firstwestroadsbank@firstwestroads.bank notifying us to take you off eStatements. Once this is done, your next statement will be delivered by U.S. Mail.

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Q. How do I sign up for eStatements?


A. To sign up for eStatements, you must be a BankNow Internet Banking Customer. Sign up for eStatements by logging into Internet Banking, click on options and scroll to the eStatement section, or contact a Personal Banker  at 402-330-7200.

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Q. How secure are eStatements?


A. Your statement is not sent through an e-mail. You will receive a notification telling you that your statement is available for viewing. You will then securely log on to Internet Banking which is a secure website, where your account information is protected by 128-bit encryption.

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Q. After I sign up, when can I expect to receive my first eStatement?


A. You will begin to receive your statement electronically and stop receiving paper statements, if elected, beginning with your next statement cycle. If your statement has recently cycled, you may receive one last paper statement before electronic statements begin.

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Q. How will I know my Statement is available to view?


A. You will receive a notification by e-mail to the e-mail address you provide to us in your application. You will then follow the directions given in the email and view your statement.

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Q. What accounts are currently available to receive eStatements?


A. All personal checking and savings accounts are eligible to receive Statements electronically.

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Q. What else will I need to do to receive my eStatement?


A. You must be enrolled for BankNow Internet Banking, and have an active User ID and password. If you are not enrolled for Internet banking, you can do so by visiting www.FWBK.com.

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Q. Is there a fee to receive my eStatement online?

A. No, eStatements are absolutely free to all First Westroads Bank Internet Banking Customers.

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Q. Will my eStatement look the same as my printed Statement I am currently receiving?


A. Your eStatement will be a PDF version of your actual printed statement. It will look exactly the same as it does now.

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Q. Can I have my eStatement notification sent to more than one e-mail address?


A. No, you can only have one e-mail address in which you can be notified. If this e-mail address changes, you must notify us immediately.

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Q. Is there special software required to view my eStatement?


A. Yes, your eStatement will be in PDF format, so you will need Adobe Acrobat Reader to view it. To download the most recent version of Acrobat, please visit www.acrobat.com.

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Q. How long will my statement be available to view online?


A. Your eStatement will be available online for 18 months. We recommend that you either save each statement to a file on your computer, or print a copy off for your records. Your statement history will populate from the time when you sign up for eStatements, your history will accumulate up to 18 months for each month you have been enrolled.

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Q. How do I save a copy of my statement on my computer?


A. In the Adobe PDF file, go to the File option at the top of the screen and click on "Save a Copy". Your computer will then ask you where you want to save the file to.

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Q. How do I print a copy of my eStatement?


A. In the Adobe PDF file, go to the File option at the top of the screen and click on print.

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Q. Can I get a printed copy of past statements? Will a fee apply?


A. You will have 18 months of statements available online in which you can print. If you would like a statement from previous months, you can call a Personal Banker at 402-330-7200 to request a copy. Fees may apply for printed copies.

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Q. What do I do if I do not receive my notification or if my Statement isn't available to view through Internet Banking?

A. If you have not received your notification or your Statement isn't showing up online, please either call a Personal Banker at 402-330-7200 or e-mail Firstwestroadsbank@firstwestroads.bank.

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Q. Who do I call if I have questions about my eStatement?


A. If you have any questions, please call a Personal Banker at 402-330-7200 to assist you.

 

 

 

 

 

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